SIZE GUIDE
HOW DO I CHOOSE THE RIGHT SIZE?
We provide a size guide on each product page. If you're unsure, feel free to contact us for advice.
SHIPPING & DELIVERY
We provide free standard shipping worldwide.
Total delivery time = processing time + shipping time.
Processing Time: 1-3 business days
Standard Shipping: typically arrives within 1-2 weeks after being delivered.
| LOCATION | SHIPPING TIME |
|---|---|
| US | 5-15 Business Days |
| UK | 8-15 Business Days |
| West Europe (DE,FR, PT…etc) | 10-15 Business Days |
| CANADA | 10-15 Business Days |
| AUSTRALIA | 15-20 Business Days |
| JP/KR/HK | 15-20 Business Days |
| Others | 15-40 Business Days |
SHIPPING FEES
Standard shipping: Free for all orders over $70.
Please note: Due to high shipping costs in certain countries and regions, free standard shipping is not available. Specific shipping fees are listed on the checkout page.
Expedited Shipping: $59.99 up to you .
Special Conditions：Due to different countries' customs clearance policies, individual countries and regions may incur customs duties, which are not under Techwearer's control and need to be dealt with by the customer. Please do not refuse or abandon collection of such parcels as they will not be refunded and will be destroyed by customs.
WARM TIPS
Logistics Methods: Air freight, dedicated line parcel, etc.
By placing an order, you agree to these terms. We appreciate your understanding!
RETUENS & EXCHANGES
At Techwearer, we are committed to ensuring your satisfaction with every purchase. We understand that sometime, items may not meet your expectations 100%, and we are here to help facilitate a smooth and convenient return or exchange process.
Return and Exchange Conditions
Eligibility Window: You can submit a return or exchange request within 7 business days from the order delivery date(For example. The tracking information shows which delivered in 10th,you could request a return & exchange before 18th.). Requests made outside of this timeframe may not be eligible for a return or exchange.
Condition of Items: Items must be returned in their original condition, unworn, unwashed, and with all original tags attached. Products that have been altered or damaged by customers are not eligible for return or exchange.
How to Initiate a Return or Exchange
To start the return or exchange process, please contact our customer service team at support@techwearer.com and provide the following information:
Order number,
The name of items you wish to return or exchange
The reason for the return or exchange.
Photos of the items and the attached tags
Once you submitted a request email, We will process your return request within 24 hours and provide you with further instructions
Note: Our priority solution for returns is gift card and exchange. Styles returned are subject to rejection if they do not satisfy the following requirements:
· The item is unworn and in original condition with all the tags still attached
· The item has absolutely no marks or stains (including makeup and spray tan)
· The item does not have any odor (including deodorant, perfume, body odor or washing powder)
· Earrings cannot be returned (for hygiene reasons)
· Accessories( Press on necklaces, gloves,earrings, ect) non-returnable
· A receipt and proof of purchase is available
The return address is in New Jersey, USA.
· Please do not send packages to the waybill address. Any packages sent there will be refused.
· Please get in touch with us at support@techwearer.com to get a full return address.
You are responsible for the return shipping costs. We recommend using a traceable shipping service, as we cannot guarantee that we will receive your returned item.
Processing: Once we receive your return, we will inspect the items and notify you of the approval or rejection of your return. If approved, your Gift Card will be processed.
Exchanges
For exchanges, follow the same process as outlined above. Please specify the item you would like to exchange for in your communication with us. Subject to inventory availability, we will ship your new item once the original item is received and inspected.
Final Sale Items: Please note that final sale items cannot be returned or exchanged, except in cases of defective merchandise.
Faulty Item: We meticulously inspect each item prior to dispatch to ensure there are no defects. Should you receive a faulty product, please contact us within 7 business days of delivery. We are committed to your satisfaction and offer the option of a replacement item shipped directly to you at no additional cost. Alternatively, if you prefer not to receive a replacement, we can issue a gift card. Your choice and convenience are paramount to us.
Lost Items
Techwearer is not responsible for customs fees, taxes. And we are NOT liable for any misplaced, lost or stolen item/s.
Techwearer is also NOT responsible for any incorrect shipping information you provide.
Questions
If you have any questions about our return and exchange policy, please do not hesitate to contact us at support@techwearer.com. We are here to help you!