SIZE GUIDE
HOW DO I CHOOSE THE RIGHT SIZE?
We provide a size guide on each product page. If you're unsure, feel free to contact us for advice.
SHIPPING & DELIVERY
We provide free standard shipping worldwide.
Total delivery time = processing time + shipping time.
Processing Time: 1-3 business days
Standard Shipping: typically arrives within 1-2 weeks after being delivered.
| LOCATION | SHIPPING TIME |
|---|---|
| US | 5-15 Business Days |
| UK | 8-15 Business Days |
| West Europe (DE,FR, PT…etc) | 10-15 Business Days |
| CANADA | 10-15 Business Days |
| AUSTRALIA | 15-20 Business Days |
| JP/KR/HK | 15-20 Business Days |
| Others | 15-40 Business Days |
SHIPPING FEES
Standard shipping: Free for all orders over $70.
Please note: Due to high shipping costs in certain countries and regions, free standard shipping is not available. Specific shipping fees are listed on the checkout page.
Expedited Shipping: $59.99 up to you .
Special Conditions：Due to different countries' customs clearance policies, individual countries and regions may incur customs duties, which are not under Techwearer's control and need to be dealt with by the customer. Please do not refuse or abandon collection of such parcels as they will not be refunded and will be destroyed by customs.
WARM TIPS
Logistics Methods: Air freight, dedicated line parcel, etc.
By placing an order, you agree to these terms. We appreciate your understanding!
RETUENS & EXCHANGES
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@techwearer.com. There are two Return warehouses in the world at present, US and China warehouse. Customers in US could return the items to US warehouse, the customers in other regions need to return the items to China.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@techwearer.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@techwearer.com